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Quality
We are striving for full customer satisfaction through quality at all levels.
Here are some examples of how the contact with the company will be experienced. This also serves as our own checklist.
- Any requests from a company shall be responded immediately
- Contract shall include agreed work description
- We will agree upon short period for termination to give the customer full flexibility
- Progress reports will be written regularly with agreed periodicy
- Any deviations from plans, cost or functionality shall be reported and agreed
- Invoicing each month includes actual working hours each week
- Meetings are summarised in short informal notes in a e-mail or as formal minutes
- We can work in our own office with full computer support or at the customers site
- Project documents and information will continuously be updated and made available for the customer
- We can suggest www.projectplace.com as a tool for communication and document distribution in the project
- We can suggest a phased approach for product development with feasibility study, project preparation, design, verification, pre-production and production phases as an example,